Whats My Star Sign

Thank you for choosing Wren & Words.

We carefully prepare and pack each monthly ritual with love and intention. Please review our shipping policy below for information regarding processing times, delivery estimates and shipping responsibilities.

Processing Times

Subscription orders are prepared and dispatched according to our monthly shipping schedule.

Orders placed before the monthly cut-off date will be included in the upcoming month's shipment.

Orders placed after the cut-off date may be included in the following month's shipment.

Please refer to individual product pages or subscription information for current cut-off dates.

Shipping Locations

We currently ship throughout Australia.

International shipping may be available to selected countries. Shipping rates and delivery times will vary depending on destination.

If your country is not currently available at checkout, please contact us for assistance.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Any promotional pricing, subscription discounts or foundation member offers do not include shipping unless specifically stated.

Delivery Timeframes

Australia

Estimated delivery times after dispatch:

Standard Shipping: 3–10 business days

Regional Areas: 5–14 business days

International

Estimated delivery times:

7–30 business days depending on destination and customs processing.

Please note that these are estimates only and cannot be guaranteed.

Tracking Information

Where available, tracking information will be provided via email once your order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring they are available to receive deliveries if required.

Incorrect Shipping Addresses

Please ensure your shipping details are entered correctly when placing your order.

Wren & Words cannot be held responsible for delays, losses or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the parcel.

Lost or Delayed Parcels

Once an order has been handed to the postal carrier, delivery times are outside of our control.

If your parcel appears delayed, please first check your tracking information.

If your parcel has not arrived within a reasonable timeframe, please contact us and we will assist in lodging an enquiry with the shipping provider.

Damaged Deliveries

If your parcel arrives damaged, please contact us within 7 days of delivery.

To assist with your claim, please provide:

Your order number

Photos of the damaged packaging

Photos of the damaged items

We will work with you to resolve the issue as quickly as possible.

Customs & Import Duties

International customers are responsible for any customs fees, duties, taxes or import charges that may be applied by their country.

Wren & Words is not responsible for delays caused by customs processing.

Monthly Subscription Shipments

As Wren & Words is a monthly subscription service, all subscribers receive the same themed monthly ritual during each shipping cycle.

Shipment dates may vary slightly depending on production schedules, public holidays and seasonal demand.

We will always do our best to keep subscribers informed of any significant delays.

Processing Times

Each Wren & Words ritual is carefully curated, assembled and packed by hand.

Orders are processed according to our monthly shipping schedule and are not dispatched immediately after purchase.

Please refer to the Monthly Shipping Schedule below for cut-off dates and shipment information.

Monthly Shipping Schedule

Wren & Words operates on a monthly shipping schedule.

Orders placed before the 20th of each month will receive the upcoming month's ritual.

Orders placed on or after the 20th of the month will receive the following month's ritual.

This allows us time to carefully curate, prepare and pack each monthly collection before dispatch.

For example:

Order on 10 July → Receive the August Ritual

Order on 25 July → Receive the September Ritual

If there are any changes to our monthly shipping schedule due to public holidays, supplier delays or unforeseen circumstances, we will notify subscribers via email.